Who we are
KoloWay is provided by KoloWay (DigitLab Solutions), [Registered address to be confirmed]. For any question about your information, contact support@digitlab.solutions.
What information KoloWay stores
- Account details: your email address, your full name and the preferred name you ask KoloWay to use.
- Your region settings: country and currency, so figures are shown correctly for the United Kingdom and Nigeria.
- The financial information you choose to record: monthly totals, transactions, upcoming payments, savings pots, liabilities, budgets, goals and the answers you give in an assessment.
- Results KoloWay calculates from that information: scores, stages, insights, reports and reminders.
- Your preferences: appearance, notification and communication choices.
- Messages you send through Help & Feedback, including the contact details you provide there.
- Basic technical records needed to keep the service secure and working, such as sign-in events.
KoloWay never asks for and must never be given banking passwords, full card numbers, PINs or one-time security codes. KoloWay does not connect to your bank and does not read your bank transactions.
Why it is collected
- To provide the service you asked for: showing your position, budgets, goals and reports.
- To send the reminders and emails you have chosen to receive.
- To keep your account secure and to respond when you contact support.
- To meet our legal and record-keeping obligations.
We rely on your agreement for optional communication and on the performance of our contract with you for everything needed to run the service. You can withdraw agreement to optional communication at any time in Settings.
How your information is protected
Every record is tied to your account and protected by row-level security in our database, so one account cannot read or change another account's information. Exports, edits and deletions all run against your own records only. Data is stored with our hosting and database providers, who process it on our instructions.
How long it is kept
Your information is kept while your account is open. Archived records stay available in your own history until you delete them. When you delete your account, your financial records and your sign-in account are removed from our systems; limited records may be retained where the law requires it.
Exporting or deleting your information
Open Settings → Data & privacy at any time to:
- download a complete copy of your information as a JSON file,
- download separate CSV files for transactions, pending payments, savings activity, liabilities, budgets, goals and assessment history,
- archive or delete individual records,
- delete your account and the financial information held with it.
You can also ask us to correct information, restrict how it is used, or object to a use, by emailing support@digitlab.solutions. You may complain to your local data protection authority if you are not satisfied with our response.
Changes to this policy
If this policy changes materially we will say so in the app before the change takes effect. This version is governed by the laws of England and Wales.